Legal Agreements
These are the standard agreements and policies that govern services provided by Markgraf Consulting LLC. Unless your organization has a signed agreement with different terms, the documents below apply to all Markgraf Consulting and CompleteCare engagements.
Where terms conflict, the order of precedence is: your signed Statement of Work or Order Form, then your Master Services Agreement, then the policies on this page.
Markgraf Consulting Agreements
| Document | Covers | Version | Last Updated |
|---|---|---|---|
| Master Services Agreement (MSA) | Core terms governing all services, including liability, confidentiality, and termination. | TBD | TBD |
| Statement of Work Terms | Scope, deliverables, change orders, and billing. | TBD | TBD |
| Managed Services Terms (CompleteCare) | Terms specific to recurring managed IT services. | TBD | TBD |
| Service Catalog | The services available under a managed services agreement. | v2025-1.2 | TBD |
| Service Level Agreement | Response and resolution targets, coverage hours, and exclusions. | TBD | TBD |
| Excluded Services and Minimum Standards | Services outside scope and the minimum standards a client environment must meet. | TBD | TBD |
| Roles and Responsibilities | Who does what between Markgraf Consulting and the client. | v2025-1.1 | TBD |
| Prohibited Uses Policy | What client users may and may not do on managed systems and networks. | v092425 | 2025-09-24 |
| Privacy Policy | What data we collect, how it is used, and how it is protected. | TBD | TBD |
| Data Processing Addendum | Terms for handling client personal data, including subprocessors. | TBD | TBD |
Prior versions of any document above are available on request.
Third-Party Service Provider Terms
Markgraf Consulting delivers certain services using third-party products and platforms. Where a service we provide depends on one of the providers below, that provider's end user license agreement or terms of service apply to your use of it, in addition to your agreement with Markgraf Consulting.
| Service Provider | Agreement | Last Verified |
|---|---|---|
| DNSFilter | Terms of Service | 2026-07-16 |
| Cisco Duo | Terms of Service | 2026-07-16 |
| Microsoft 365 | Microsoft Customer Agreement | 2026-07-16 |
| CrowdStrike | Terms and Conditions | 2026-07-16 |
| NinjaOne (NinjaRMM) | Terms of Use | 2026-07-16 |
| Veeam | End User License Agreement | 2026-07-16 |
| Dropsuite | Terms of Service | 2026-07-16 |
| ConnectWise (Manage) | Legal Terms | 2026-07-16 |
| SentinelOne | Master Subscription Agreement | 2026-07-16 |
| Cloudflare | Terms of Service | 2026-07-16 |
| 3CX | End User License Agreement | 2026-07-16 |
| Fortinet (FortiGate) | Product EULA | 2026-07-16 |
| Fortinet (FortiCare / FortiGuard) | Service Offering Terms | 2026-07-16 |
| Egnyte | Terms and Conditions | 2026-07-16 |
The dates above reflect when Markgraf Consulting last verified each link against the vendor's publicly posted terms. Vendors may revise their terms at any time without notice to us. An executed order form, master services agreement, or CSP/reseller agreement may supersede the publicly posted version.
Questions about these terms: legal@markgrafconsulting.com.