FAQs
Welcome to our FAQ page, your go-to resource for clear answers on compliance, security, and IT consulting. Here, we address the most common questions our clients have about regulatory requirements, cybersecurity best practices, and technology strategy. Whether you’re navigating audits, implementing CIS Controls, or planning your next IT project, our expert guidance is designed to help you make informed decisions and keep your business secure and compliant.
IT Consulting FAQs
Find answers to your most common IT consulting questions in our FAQ section. Whether you’re planning for growth, facing compliance challenges, or need expert guidance on technology strategy, our trusted advisors are here to help. Explore insights on everything from managed IT support to audit preparation and discover how our tailored consulting services can drive your business forward.
How does Markgraf Consulting customize IT solutions for different industries?
We start by understanding your industry’s specific workflows, compliance standards, and security needs. Our team then develops tailored IT strategies that integrate seamlessly with your operations, whether you’re in healthcare, legal, finance, retail, or the public sector.
What’s the difference between managed IT services and IT consulting?
Managed IT services involve ongoing, day-to-day management of your IT infrastructure, often under a subscription model. IT consulting focuses on projectbased work like strategy development, system upgrades, or cloud migrations. At Markgraf, we offer both—giving you flexibility and full-spectrum support.
Compliance & Security FAQs
Get answers to your most common compliance and security questions. Our experts help you navigate audits, regulatory requirements, and cybersecurity best practices—drawing on proven frameworks like the CIS Controls and NIST guidelines. Whether you need help with data protection, risk management, or policy creation, our FAQ section provides clear, actionable guidance to keep your business secure and compliant.
How does Markgraf Consulting help with HIPAA, SOC 2, and PCI-DSS compliance?
We provide detailed assessments, compliance roadmaps, and hands-on implementation support for HIPAA, SOC 2, PCI-DSS, and other regulatory frameworks. Our team helps you design secure, compliant systems and provides ongoing monitoring to ensure you meet all necessary standards.
What cybersecurity protections do you offer for small businesses?
We offer advanced cybersecurity solutions designed specifically for small businesses, including endpoint protection, network security, email filtering, multifactor authentication, and regular security audits. Our proactive monitoring helps prevent breaches and downtime.
Can you help my law firm or healthcare practice stay compliant with industry regulations?
Yes, we specialize in helping law firms and healthcare providers meet strict compliance requirements such as HIPAA and CJIS. Our solutions include secure document management, encrypted communications, role-based access controls, and regular security assessments.
Do you offer security audits and risk assessments for financial firms?
Absolutely. We provide comprehensive security audits, vulnerability assessments, and compliance gap analyses for financial firms. Our team ensures your systems align with PCI-DSS, SOX, and other industry regulations, reducing your risk exposure and ensuring audit readiness.
Cost & Engagement FAQs
Get clear answers to your questions about pricing, project scope, and how we work with clients. Our Cost & Engagement FAQs cover everything from billing models and service agreements to what you can expect during each phase of your engagement. We’re committed to transparency and making sure you have the information you need to make confident decisions about your IT investment.
What is the cost of IT consulting services?
Our pricing is flexible and depends on the size of your organization, the complexity of your IT environment, and the scope of services required. We offer competitive rates with scalable options to fit small businesses, mid-market companies, and enterprise needs. Contact us for a tailored quote.
Do you offer flexible IT support plans for small businesses?
Yes, we offer scalable IT support plans that can grow with your business. Whether you need basic help desk support, 24/7 coverage, or advanced security management, we can customize a package that meets your budget and operational needs.
Can I get a customized IT package based on my company size and needs?
Absolutely. We specialize in creating tailored IT solutions. From one-person startups to multi-location businesses, we develop support plans and infrastructure strategies that align perfectly with your size, growth goals, and budget.
Is there a contract requirement for your managed IT services?
We offer both contract-based and month-to-month options, providing the flexibility you need. Many clients prefer our longer-term agreements for stability and cost savings, but we’re happy to design a plan that works for your business preferences.
Service Capability FAQs
Explore answers to common questions about our service capabilities, including how we evaluate, manage, and monitor service providers to keep your business secure. Learn about our approach to service provider management, contract requirements, risk assessments, and how we ensure consistent, high-quality results across all our technical offerings. Our Service Capability FAQs help you understand the safeguards and best practices we follow to protect your data and support your business goals.
Do you offer 24/7 IT support and help desk services?
Yes, our help desk and IT support services are available 24/7. We understand that issues can arise outside of traditional business hours, and our round-theclock support ensures you always have expert assistance when you need it most.
What cloud solutions do you specialize in—Azure, AWS, or both?
We specialize in both Microsoft Azure and Amazon Web Services (AWS), offering expert cloud migration, optimization, and management. Whether you prefer Azure, AWS, or a hybrid solution, we can design a cloud environment that fits your business perfectly.
Can you help with remote work infrastructure and VPN setup?
Yes, we help businesses create secure, scalable remote work environments. Our services include VPN setup, endpoint management, mobile device security, and cloud-based collaboration tools to keep your remote teams connected and protected.
Do you support POS systems and secure payment processing for retail businesses?
Yes, we provide comprehensive support for POS systems, including setup, maintenance, and troubleshooting. We also ensure secure payment processing that meets PCI-DSS compliance standards to protect your customer data and business operations.
Do you support POS systems and secure payment processing for retail businesses?
Yes, we provide comprehensive support for POS systems, including setup, maintenance, and troubleshooting. We also ensure secure payment processing that meets PCI-DSS compliance standards to protect your customer data and business operations.
What industries does Markgraf Consulting typically work with?
We serve a wide range of industries including healthcare, legal, finance, retail, ecommerce, government, and professional services. Each solution we provide is tailored to the specific technology, compliance, and security needs of your industry.
Local Expertise FAQs
Get answers to your questions about our local expertise and regional support. Our team is known for fast, reliable service and going above and beyond for clients—just ask our satisfied partners in the community. With decades of experience and a deep understanding of local business needs, we deliver tailored IT solutions and hands-on support you can trust.
How quickly can you provide IT support for businesses in Seattle?
We offer rapid response times, often resolving urgent issues the same day. For Seattle-based businesses, we can provide immediate remote support and fast onsite service when needed, ensuring minimal downtime and disruption.
Are your IT consultants familiar with Seattle’s local business regulations and technology needs?
Yes, our team is well-versed in Seattle’s business environment, including local data privacy expectations, industry-specific compliance, and regional technology trends. We bring this localized knowledge into every consultation and support engagement.
What IT consulting services do you offer in Seattle?
At Markgraf Consulting, we offer a full suite of IT consulting services in Seattle, including IT strategy, infrastructure design, cloud migration, cybersecurity, compliance support, and managed IT services. We tailor our solutions to help businesses modernize, secure, and scale their IT environments effectively.
Why should I choose Markgraf Consulting for IT support in Seattle?
We bring years of hands-on experience, a proactive support model, and deep expertise in security and compliance-driven industries. As a local partner, we provide responsive, customized IT solutions that align with Seattle’s unique business landscape and regulatory requirements.
Do you provide on-site IT support in the Seattle area?
Yes, we offer both on-site and remote IT support in Seattle area and surrounding regions as well as remote solutions nationwide. Whether you need help with urgent technical issues, system upgrades, or hardware installations, we are fully staffed to support you. We can assist in-person, at your facility, when required.